MAYORGA MANAGEMENT SERVICES, LLC.

Frequently Asked Questions

1. What services does Mayorga Management provide for associations?

  • We offer comprehensive association management services, including financial management, budget planning, maintenance coordination, board meeting facilitation, and enforcement of community rules. Our goal is to support the board in creating a well-managed and thriving community.

2. What is the role of an association management company?

  • Our role is to assist the board of directors in carrying out their responsibilities, from financial oversight and property maintenance to facilitating communication with homeowners. We provide professional support and expertise to help associations operate smoothly and efficiently.

3. How do you handle financial management for associations?

  • We work closely with the Accounting Manager for the Association finances, including budgeting, collecting dues, handling accounts payable, and preparing financial statements. We also conduct regular financial reviews and provide transparent reporting to ensure the board and homeowners understand the association’s financial health.

4. How do you assist with enforcing association rules and regulations?

  • We help enforce community rules and regulations fairly and consistently. This includes addressing violations, issuing notices, and working with residents to resolve issues in line with the association’s governing documents.

5. How do you handle maintenance requests and property upkeep?

  • We coordinate maintenance and repairs, whether they’re common area issues or individual unit concerns. We work with vetted vendors to ensure high-quality service and can arrange for regular inspections and maintenance schedules to keep the property in excellent condition.We do not accept email work orders, all work orders must go through our communications portal to ensure that the work orders are addressed timely and efficiently.

6. What is your role in board meetings and annual meetings?

  • We help prepare for and facilitate board meetings by creating agendas, compiling relevant documents, and recording minutes. For annual meetings, we assist with planning, notifications, and any necessary voting procedures. Our role is to support efficient, well-organized meetings.

7. How do you handle homeowner complaints or disputes?

  • We work with homeowners to address concerns or disputes in a respectful and timely manner. We act as an impartial party to help resolve issues in line with the community’s rules and bylaws, always keeping open communication with the board about ongoing issues.

8. How can homeowners access their account information or pay dues?

  • Homeowners can access their account information, view payment history, and pay dues through our secure online portal. We also offer multiple payment options, including online payments, automatic withdrawals, and traditional mail-in payments.

9. Do you help with community communication?

  • Yes, we facilitate communication between the board and homeowners,  email updates, and notices about important community matters or upcoming events. Effective communication helps keep the community informed and engaged.

10. How do you assist with budgeting and reserve planning?

  • We work closely with the board to develop an annual budget and assess the association’s reserve needs. Our team works closely with a third party vendor to obtain a comprehensive reserve studies and financial analyses to ensure the association is prepared for future repairs, replacements, and improvements without unexpected costs.

11. How do you ensure compliance with local and state laws?

  • We stay up to date on all relevant laws and regulations affecting associations, including fair housing laws, safety codes, and property regulations. We help the board navigate these requirements to ensure the association remains in compliance.

12. What happens if a homeowner fails to pay dues on time?

  • We have a clear process for handling late payments, which includes reminders, late fees, and working with homeowners to establish a payment plan if needed. In cases of ongoing delinquency, we follow the association’s policies and governing documents regarding collections.

13. Can you help with community improvements or capital projects?

  • Yes, we assist the board with planning and overseeing major projects, such as landscaping upgrades, pool renovations, Roof replacement, Painting Projects, or facility improvements. We handle vendor selection, contract negotiation, and project management to ensure projects stay on budget and on schedule.

14. How do I request service or report an issue in the community?

  • Homeowners can submit maintenance requests or report issues via our online portal or by contacting our office directly. We prioritize requests based on urgency and coordinate with appropriate vendors to address them promptly.

15. What if we want to switch management companies?

  • Transitioning to a new management company is straightforward with our assistance. If your association decides to move to or from our services, we ensure a smooth transfer of records, financials, and operational details to support continuity and minimize disruption for homeowners.

16. How do I get started with your association management services?

  • Contact us to schedule an initial consultation. We’ll discuss your association’s needs, explain our services, and create a customized management plan. Once the management agreement is in place, we’ll work closely with the board to transition smoothly and start delivering support right away.